Privacy policy

1. Introduction

This is our privacy policy. It tells you how we collect, and process data received from you on our website and mobile app. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

If you have any comments on this privacy policy, please email them to info@dnsnexus.co.uk

2. Who We Are

Here are the details that the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regards to the processing of personal data and on the free movement of such data, known as UK General Data Protection Regulation (GDPR) says we have to give you as a 'data controller':

Site Address: DNS House, 382 Kenton Road, Harrow, Middlesex, HA3 8DP

Company Name: DNS Nexus Ltd

Registered Address: DNS House, 382 Kenton Road, Harrow, Middlesex, HA3 8DP

Data Protection Officer: Gary Zouvani

Email: gary@dnsaccountants.co.uk

3. What We May Collect

We may collect and process the following data about you:

• Information you put into forms or surveys on our site at any time
• A record of any correspondence between us
• Details of transactions you carry out through our site
• Details of your visits to our site and the resources you use
• Information about your computer (e.g. your IP address, browser, operating system, etc.) for system administration and to report aggregate information to our advertisers

Under GDPR we will ensure that your personal data is processed lawfully, fairly, and transparently, without adversely affecting your rights. We will only process your personal data if at least one of the following basis applies:

• You have given consent to the processing of your personal data for one or more specific purposes;
• Processing is necessary for the performance of a contract;
• Processing is necessary for compliance with a legal obligation;
• Processing is necessary to protect vital interests;
• Processing is necessary for public interest tasks;
• Processing is necessary for legitimate interests pursued by us or a third party.

4. Cookies

All Cookies used by and on our website are used in accordance with current English and EU Cookie Law.

The site uses cookies or similar technology to collect information about your access to the site.

Some cookies expire when you close your browser; others remain longer.

All cookies used on our site are set by us.

You can disable cookies via browser settings, but some features may not function properly.

Our cookies are used for:

Essential Session Management

• Creating log-in sessions
• Recognising returning users
• Identifying registered users
• Diagnosing system issues

Functionality

• Customising promotional layout and content

Performance and Measurement

• Collecting statistical information to improve the site

5. How We Use What We Collect

• Present site content effectively
• Provide requested products and services
• Carry out contracts
• Enable interactive services
• Inform you of charges
• Marketing (with consent)

If you are an existing customer, we will contact you electronically only about similar products.

If you are a new customer, you will only be contacted if you agree.

To opt out of marketing, email info@dnsnexus.co.uk

If you request deletion of your data, this may limit services we provide.

6. Where We Store Your Data

Data may be transferred outside the EEA to fulfil orders and payments.

We take reasonable security measures, but complete security cannot be guaranteed.

Personal data is retained only as long as necessary and reviewed regularly.

7. Disclosing Your Information

We may disclose information:

• To potential buyers of our business
• To businesses within our group
• When legally required
• To prevent fraud or credit risks

Third Parties Who May Access Data:

• Nomisma Solutions Ltd
• Zoho Corporation Pvt. Ltd
• Receipt Bank Limited (Dext)
• Outbooks Ltd
• GoCardless Ltd
• Trustpilot Ltd
• DNS Accountants Ltd
• Shire Credit Controllers Ltd
• DNS Nexus Ltd

We may share data with Trustpilot Ltd to collect service reviews.

8. Your Rights

• Access your personal data
• Request correction or deletion
• Data portability
• Restrict processing
• Object to processing
• Complain to a supervisory authority

Contact us at info@dnsnexus.co.uk

9. Links to Other Sites

We are not responsible for third-party privacy policies. Please review them before providing data.

10. Changes

Changes will be posted on this page and may be notified via email or app notification.

11. Automated Decision-Making and Profiling

You have the right to challenge automated decisions and request human intervention.

• Contract necessity
• Authorised by law
• Explicit consent

Profiling will include transparency, statistical procedures, error minimisation, and security safeguards.

12. Dispute Resolution

Parties will attempt good faith negotiation first.

If unresolved, mediation under LawBite Mediation Procedure may be used.

If mediation fails, arbitration under LawBite Arbitration Scheme may follow.

Ongoing obligations under this Privacy Policy remain unaffected.